How do I book an Okada or car ride?
Open VeviGoo, tap the destination field, choose Okada or Car, and confirm. We'll match you with the nearest driver within seconds.
Help Center
How can we help?
Search across every category, or jump straight to the section that matches your role. Can't find what you need? Reach out and we'll reply within a business day.
For Customers
Booking rides, ordering food, tracking deliveries, refunds and payment issues.
How do I order food on VeviGoo?
Tap the Food tab, browse restaurants by category or search, add items to your basket, choose a payment method, and confirm. You'll see live driver location once the order is dispatched.
How do I track my delivery?
Every active trip or order shows a live map with rider location, ETA and contact buttons. Open the app's Activity tab any time to see in-progress and recent orders.
How do refunds work?
If your ride was cancelled by the driver, your order is wrong, missing, or arrives cold, raise a refund request in the order details screen. Most refunds are issued within 5 business days to your original payment method.
My momo payment failed — what now?
Check your wallet balance and confirm the OTP was entered correctly. If the amount was debited but the order shows as failed, contact us — we'll trace the transaction and reverse it within 24 hours.
How do I add or change a saved address?
Go to Profile → Saved Places. You can add home, work and any custom location, then book to or from them with one tap.
For Riders & Drivers
Accepting trips, earnings, withdrawals, verification and account issues.
How do I accept a ride request?
When you're on-duty, requests appear on screen with pickup distance, estimated fare and trip distance. Tap Accept within 12 seconds, or it auto-rejects and goes to the next nearest rider.
When and how do I get paid?
Earnings settle in your VeviGoo wallet at the end of every trip. Payouts to your momo wallet or bank happen weekly on Fridays for Partner accounts, daily for Worker accounts.
How is my commission calculated?
Partner riders keep up to 80% of every fare. Worker riders earn a guaranteed weekly minimum plus performance bonuses. Exact rates and any active promotions are shown in your Earnings dashboard.
How do I withdraw to mobile money?
Go to Earnings → Withdraw, choose your momo network, confirm the amount, and approve the OTP. Funds land in your wallet within 30 minutes.
What documents do I need to register?
A valid Ghanaian driving licence, current vehicle insurance, vehicle registration, and a clear front-facing photo. Documents are reviewed within 48 hours.
My account was deactivated — what can I do?
You'll receive an email explaining the reason. Reply to that email with any evidence you'd like us to review. Most appeals are decided within 5 business days.
For Sellers
Managing your storefront, fulfilling orders, payouts and product updates.
How do I open a storefront?
Apply via the Sellers page on vevigoo.com or in-app. Once approved, you'll be guided through adding products, pricing, photos and stock — usually live within 24 hours.
How do I receive and fulfil orders?
New orders ping your Seller dashboard with order details, preparation time and the assigned courier. Mark items as ready, hand them to the rider, and the order auto-completes once delivered.
When and how do I get paid out?
Sales settle daily. You can withdraw to MTN, Vodafone, AirtelTigo wallets or any Ghanaian bank account — usually within 24 hours of the request.
How do I update menus, prices or stock?
In the Seller app, go to Catalog → Edit. Changes are live within a minute. You can mark items unavailable temporarily without removing them entirely.
What are the commission and fees?
VeviGoo currently charges 0% commission to sellers through July 2026. After that, standard service fees apply and will be disclosed at least 14 days in advance.
What happens if a customer cancels?
If preparation hasn't started, cancellations are free. If preparation began, the customer is charged up to 50% to compensate your time and ingredients.
For Investors
ROI, fleet tracking, monthly payouts, maintenance and reporting.
How does the investor programme work?
You fund one or more vehicles in our fleet (motorbikes or cars). Each vehicle generates fares; you earn a share of those fares, paid weekly to your momo wallet or bank.
What returns can I expect?
We target 2.5% net return per month. Actual returns depend on the vehicle, region, driver performance and maintenance. All numbers are visible live in your investor dashboard.
How are monthly payouts calculated?
Total fares from your funded vehicle, minus operating costs (fuel, insurance, scheduled maintenance) and VeviGoo's platform fee. Your share is paid out weekly on Fridays.
What happens during maintenance?
Routine maintenance windows are short. For longer downtime due to accident or major repair, we cover up to 5 days from a maintenance reserve so your payouts continue without interruption.
Can I withdraw my principal?
Yes — after the minimum 12-month commitment period, you may request to exit. Vehicle is reassigned or sold; principal returns to you within 30 days of exit confirmation.
Is my investment insured?
Each vehicle carries comprehensive insurance covering accident damage and theft. Your funds also sit in regulated escrow until matched to a specific asset.
Admin & Support
Account recovery, fraud reporting, dispute resolution and security concerns.
I forgot my password — how do I reset it?
On the login screen tap "Forgot password". We'll send a one-time link to your registered email. The link is valid for 30 minutes.
How do I report fraud or a scam?
Email fraud@vevigoo.com with as much detail as you can (screenshots, transaction IDs, dates). Our trust and safety team investigates every report within 24 hours.
How do I dispute a charge?
Open the trip or order in the app, tap "Dispute charge", and explain what went wrong. Disputes are resolved within 5 business days, usually faster.
Can I enable two-factor authentication?
Yes — admin and investor accounts support TOTP-based 2FA. Go to Account → Security → Set up 2FA. We provide 8 backup recovery codes in case you lose your device.
Someone is using my phone number — what do I do?
Contact support immediately at support@vevigoo.com. We can suspend the impersonating account, recover yours, and flag the device for investigation.
How do I delete my account?
Go to Profile → Account → Delete account. Your data will be erased within 30 days, except where Ghanaian law requires retention (such as trip records for tax purposes).
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